Hanging on the Telephone

My mobile is still out of action. After another call to Customer Services last night the fabled 'Security Team' phoned my home number this morning and left a message with a number for me to call back. At lunch time I went out to a call box, called the number and ended up moaning to Customer Services and a Customer Services Supervisor for 30 minutes which cost me all my loose change (£2.60). As we established that there was no way the security team could call me outside the hours of 8am - 4.30pm and there was no way they could give me a number to call them. I eventually said that I would borrow my Mum's mobile so they could could call me at work tomorrow. I pointed out that I have a lot of meetings tomorrow and they said that if I miss their call again I'll have to wait another 24 hours. The moral of this story good readers is don't buy an O2 pre pay mobile. Since when has it been ethical to cut someone's mobile off without warning them you're going to do so? They obviously don't value my custom at all. I'm now trying to figure our how much compensation I should try and claim. I'm going to go for at least a tenner. Also, I'm terrified about what security questions they're going to ask me. The customer services people keep asking me when I last topped up which I just don't know the answer to. It was probably in September or possibly October. I have no idea what they know about me to ask.